klessi — Terms of Service

Last Updated: 24 June 2026

1. Agreement to Terms

By accessing our website (klessi.com) and using our services, including AI-powered websites, chatbots, AI agents, reports, pitch decks, and infographics (the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our Services.

These Services are provided by Business for Change LTD ("we", "us", "our"), a company registered in the United Kingdom, operating under the trading name "klessi".

• Company Name: Business for Change LTD
• Company Number: 16455421
• Registered Address: 2, Southlands Road, York, United Kingdom

For any questions about these Terms, please contact us at serena@klessi.com.

2. Our Services

klessi provides AI-powered digital services including websites, chatbots, AI agents, reports, pitch decks, and infographics for small businesses. All services are delivered as described in individual project agreements or service descriptions on our website.

3. Payments, Cancellations, and Refunds

Payments: All fees for our Services are due as specified in your project agreement or invoice. Payment terms are typically 50% upfront and 50% on delivery, unless otherwise agreed in writing.

Cancellations & Refunds: If you wish to cancel a project before work has commenced, you are entitled to a full refund of any deposit paid. Once work has commenced, the initial deposit is non-refundable. For completed deliverables, refunds are handled on a case-by-case basis in line with the specific project agreement.

We reserve the right to reschedule delivery dates due to unforeseen circumstances, and will provide you with as much notice as possible in such events.

4. Intellectual Property Rights

Upon full payment for a Service, you are granted full ownership of the final deliverables produced for you (website source code, chatbot configuration, report files, design assets). You may use, modify, and host these deliverables as you see fit.

klessi retains the right to:

• Display the work in our portfolio, case studies, and marketing materials (unless otherwise agreed in writing)
• Use anonymised elements of the project in future work
• Retain ownership of any pre-existing frameworks, tools, or code libraries used in the development process

5. Disclaimers and Limitation of Liability

The Services provided by klessi are delivered on an 'as is' and 'as available' basis.

• Third-Party Services: Some of our services rely on third-party AI platforms (e.g. LLM APIs for chatbots and agents). While we select reliable providers, we cannot guarantee uninterrupted availability of these third-party services.
• Client Responsibility: You are responsible for providing accurate information, timely feedback, and any content (text, images, branding) needed for your project. Delays in providing these may affect delivery timelines.
• Limitation of Liability: To the fullest extent permitted by law, Business for Change LTD shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our Services. Our total liability for any claim arising from a project shall not exceed the total fees paid by you for that specific project.

6. Confidentiality

We will treat all information you share with us during the provision of our Services as confidential. Likewise, you agree to keep confidential all proprietary information, frameworks, and tools we share with you during the project.

7. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

8. Modifications to Terms and Services

We reserve the right to change, modify, or remove the contents of the Services or these Terms at any time. We will provide notice of material changes by updating the "Last Updated" date of these Terms.