klessi — Privacy Policy

Last Updated: 24 June 2026

1. Introduction

Welcome to klessi. We are committed to protecting your privacy and handling your personal data in an open and transparent manner.

This Privacy Policy explains how we, Business for Change LTD ("we", "us", "our"), collect, use, and protect your personal information when you visit our website (klessi.com), use our services, or interact with our forms.

Business for Change LTD is the data controller for the personal data we process. Our registered details are:

• Company Name: Business for Change LTD
• Company Number: 16455421
• Registered Address: 2, Southlands Road, York, United Kingdom

klessi is a trading name of Business for Change LTD. All services delivered under the klessi name are provided by Business for Change LTD as the contracting and data-controlling entity.

For any privacy-related questions, you can contact our Data Protection Officer at serena@klessi.com.

2. What Personal Data We Collect

We collect personal data directly from you when you choose to interact with our site. The information we collect is limited to what is necessary to provide you with our services and communications.

Information you provide to us:

• Contact Details: Your name and email address when you book a consultation via Calendly or submit an enquiry through our contact form.
• Enquiry Details: Your name, email address, business name, and any information you choose to share when you contact us about our services.

3. How We Use Your Personal Data

We use your personal data for the following purposes, based on your consent and our legitimate interests:

• To Respond to Your Enquiry: To respond to your messages about our services (websites, chatbots, AI agents, reports, and visuals).
• To Deliver Our Services: To communicate with you about projects you have commissioned from us.
• To Improve Our Services: We may use anonymised data to understand our audience and improve our service offerings.

We will never sell your personal data or share it with third parties for their own marketing purposes.

4. Our Lawful Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases to process your data:

• Consent: When you provide us with your personal information to book a consultation or submit an enquiry, you are giving us your consent to process that data for the purposes outlined above. You can withdraw this consent at any time.
• Legitimate Interests: We may process your information for our legitimate business interests, such as responding to enquiries and improving our services, provided that our interests do not override your rights and freedoms.

5. Data Storage and Third-Party Services

We use a limited number of trusted third-party services to operate our business. These services act as data processors and are contractually obligated to protect your data:

• Website Hosting: Our website is hosted on an IONOS VPS.
• Consultation Booking: We use Calendly to manage consultation bookings.
• Email: We use a secure email provider for business communications.
• Internal Operations: We use secure, GDPR-compliant cloud services for internal document management and service delivery.

6. Data Retention

We will retain your personal data for as long as is necessary to fulfill the purpose for which it was collected, or as long as you remain an active client or enquiry contact. If you request that your data be deleted, we will securely remove it from our active systems.

7. Your Data Protection Rights

Under UK GDPR, you have the right to access, rectify, erase, restrict, or object to the processing of your personal data. To exercise any of these rights, please contact us at serena@klessi.com.

8. Cookies and Tracking Technologies

Our website uses Google Analytics to understand visitor behaviour. Google Analytics uses cookies to collect anonymous usage data. You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on. We do not use cookies for advertising or retargeting purposes. If we introduce additional cookie-based technologies in the future, we will update this policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available at klessi.com/privacy.